Lead Patient Services Representative - OBGYN, Family Planning at University of Colorado

University of Colorado

Full-time

Aurora, CO

$49,500

Description

Calling all Customer Service Professionals! Our busy Clinics are recruiting for Lead Patient Service Representatives! We need your expertise and skills to help our clinic run smoothly, providing our patients with top notch quality care.

The Lead Patient Services Representatives is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. Ensures clear and timely communication including patient appointment status to clinical department(s). Assists in overall department work that may include overflow from other departments and/or locations.

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position (only use if a cover letter is necessary)

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Responsibilities

  • • Acts as a lead and subject matter expert for other Front Desk Staff, Certified Medical • Assistants, Physicians, etc. for job related functions.
  • • Assists with the development, implementation, and evaluation of departmental policies and procedures.
  • • Provides mentoring, monitoring, coaching, and evaluation of team members’ performance, especially in the areas of productivity and quality management.
  • • Assists with coordinating services, prioritizing assignments, and workflow, and promoting situational decision-making/problem solving.
  • • Performs responsibilities of underlying job. Takes responsibility for, or provides guidance to team members on, the handling of complex or novel issues.
  • • Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
  • • Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.

Experience Requirements

3 years

  • 3+ years of patient/client-facing experience.

Qualifications

  • Minimum Qualifications:
  • A combination of education and related technical/paraprofessional experience may be substituted a year for year basis.
  • Applicants must meet the minimum qualifications at the time of hire.
  • Preferred Qualifications:
  • • Associate’s degree.
  • • Medical office/customer service experience.
  • • Bilingual, Spanish-speaking.
  • • Computer skills: EPIC, Kronos.
  • • MS Office: Outlook, Power Point, Word.
  • Conditions of Employment:
  • • Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart • Association or American Red Cross healthcare provider level CPR certification or within 90-days of hire.
  • • Maintains all required licensure and certifications for position.
  • • Must be able to work in-person.
  • • Must be able to travel to alternate locations as assigned

Skills

  • • Ability to identify problems and recommend solutions.
  • • Ability to effectively communicate at all levels, including physicians, leadership, and staff.
  • • Ability to work within large, complex healthcare systems.
  • • Ability to maintain confidentiality and communicate in person, by phone, or in writing.
  • • Ability to attest to computer proficiency and learn new computer applications.
  • • Ability to keyboard/type, write legibly, and accurately record information.
  • • Ability to analyze and interpret data.
  • • Ability to organize workflow with particular focus on tracking patient care and improving patient flow.

Education Requirements

high school

Benefits

  • We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:
  • • Medical: Multiple plan options
  • • Dental: Multiple plan options
  • • Additional Insurance: Disability, Life, Vision
  • • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • • Paid Time Off: Accruals over the year
  • • Vacation Days: 22/year (maximum accrual 352 hours)
  • • Sick Days: 15/year (unlimited maximum accrual)
  • • Holiday Days: 10/year
  • • Tuition Benefit: Employees have access to this benefit on all CU campuses
  • • ECO Pass: Reduced rate RTD Bus and light rail service

Posted 8 days ago

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